Question 1

Do you serve customers in UAE?

Accepted Answer

Yes — OxaHost UAE serves customers based in UAE. Direct billing in AED, support in French, Arabic and English. Pricing and payment options are adapted to the Emirati market.

Question 2

Can I pay in AED?

Accepted Answer

Yes — billing is processed directly in AED via card or bank transfer, with no hidden currency-conversion fees. Additional local payment methods may be available depending on your country.

Question 3

What is Basic Email and who is it for?

Accepted Answer

Basic Email is professional mailbox hosting on your own domain — perfect for small businesses, freelancers, and entrepreneurs who want addresses like you@yourbusiness.com instead of a generic Gmail.

Question 4

How do I set up my email on Outlook, iPhone, or Android?

Accepted Answer

After activation we send you the exact IMAP/SMTP server values plus a one-click profile link. Outlook, Apple Mail, iOS Mail, and Android pick up the settings automatically via autodiscover. Knowledge-base guides cover every client.

Question 5

Can I migrate from my current email provider?

Accepted Answer

Yes — full migration of mailboxes, folders, contacts, and calendars from your previous provider is offered as a paid managed-service add-on. Our team handles the transfer with zero downtime; pricing depends on the number of mailboxes and total volume.

Question 6

What spam protection is included?

Accepted Answer

Every plan ships with multi-layer spam and virus filtering, including SpamAssassin, real-time blocklists, and outbound abuse protection. The filters block 99.9% of spam while letting legitimate mail through.

Question 7

Is my email data secure?

Accepted Answer

All connections are TLS-encrypted, mailboxes are encrypted at rest, and we configure SPF, DKIM, and DMARC for every domain so your messages aren't flagged as spoofed. The infrastructure runs in an ISO 27001 certified Tunisian datacenter with 24/7 monitoring.

Question 8

What's the difference between Basic and Pro Email?

Accepted Answer

Basic Email is a fixed 10/20/40 mailbox bucket sized for small teams. Pro Email scales to hundreds of mailboxes per account, includes calendar, contacts, and ActiveSync, and is the right pick for growing businesses with collaboration needs.

Question 9

Can I use my own domain?

Accepted Answer

Yes — using your own domain is the typical setup. You'll point MX (mail routing) and SPF (sender authorization) to our servers; we strongly recommend adding DKIM and DMARC so your messages are signed and not flagged by other providers. We send the exact DNS values to copy at activation time.

Question 10

What happens if I exceed my storage limit?

Accepted Answer

You'll get email warnings as you approach your limit (at 80% and 90%). After the limit, mail still arrives during a grace period — you can archive old messages or upgrade to a larger bucket in one click without changing addresses or DNS.

Basic Email HostingYour Domain, Your Inbox· UAE

Choose Your Email Bucket

Email 10x

Email 20x

Email 40x

Access Anywhere withProfessional Webmail

Modern Roundcube Interface

Rich Text Editor

Drag-and-Drop Attachments

Contact Autocomplete

Works With Your Favorite Apps

Microsoft Outlook

Apple Mail

Gmail

Thunderbird

iOS Mail

Android Mail

Universal Protocol Support

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Frequently Asked
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Email at your domain that just works.